Utilities

UTILITY BILL INCREASES EFFECTIVE JANUARY 1, 2022

On November 22, 2021 Pacific City Council passed Ordinance 2021-2048 relating to utility rates, increasing the rates for water, sewer, and stormwater for both residential and non-residential uses of property in order to cover increases in operation and maintenance costs. 

A Public Hearing was held on October 25, 2021 regarding the Ordinance, and they were presented with a Preliminary rate study

In 2022 water and sewer rates increased 20% and stormwater increased 3.5%
From 2023-2026 the water and sewer rates will increase 5% and stormwater will increase 3.5%

FINANCIAL ASSISTANCE PROGRAMS

PACIFIC EMERGENCY UTILITY ASSISTANCE PROGRAM & PACIFIC EMERGENCY CASH ASSISTANCE PROGRAM:

The City of Pacific are committed to maintaining reliable services to our residents through their individual hardship as well as during the Coronavirus Health Emergency. The city is receiving funding via the American Rescue Plan Act (ARPA) which can be used to provide monetary assistance, via two separate programs, to households in the city that have experienced a negative economic impact from the COVID-19 pandemic as well as provide monetary assistance to utility rate payers during a state of emergency.
PACIFIC EMERGENCY ASSISTANCE PROGRAM applications will be reviewed and approved on a first come, first served basis.

INSTALLMENT PAYMENT PLAN

If you do not qualify or choose not to apply for financial assistance, our office is offering delinquent account holders an INSTALLMENT PAYMENT PLAN (IPP). The IPP requires equal installment payments to pay off your past due amount in addition to your regular monthly bill.  If you are a tenant, the IPP must be approved and signed by both tenant and owner.  Failure to comply with the IPP agreement will be subject to all fees and water shut off.  Once services are shut off, the full balance due (including all past due and current amount) and reconnection fee of $40.00 must be paid in order to restore services. 
INSTALLMENT PAYMENT PLAN applications are due ASAP.

For Billing Assistance

 PSE Power & Gas Customers:   https://www.pse.com/pages/bill-and-weatherization-assistance   

The Utilities and Transportation Commission (UTC): https://www.utc.wa.gov/aboutUs/Pages/Covid19.aspx

211 Get Connected (Community Resources): www.wa211.org

Utility Billing Forms

Below are applications for Utilities. Please download and fill out each application as needed and submit to the Finance Department. 
[email protected]

For more information on other utilities:
Sanitary Sewer       Stormwater Water   Solid Waste/Garbage   

Customer Portal

Our water usage customer portal is a new resource that allows you to better manage your water usage and save money.  With a personalized dashboard, you’ll be able to monitor water usage, set alerts and much more!

Click on any of the links below for detailed information, or call us at 253.929.1100.

Customer Portal Information  Customer Portal Sign Up